top of page

FAQ

PRODUCTS
Please note, that the actual products may vary slightly in colour from those shown on your monitor. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours. In addition to this, because some of our items are handmade, they may differ slightly from product to product.
​
SHIPPING & DELIVERY

While The Blush Hive cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us. A tracking number will be sent to you via email. You can use this number to lodge an enquiry with the courier to locate your missing parcel.

​

PICK UP

You can opt to collect your order from Mernda Villages, 3754. If you choose this option, an email will be sent to you with the address once your order is available for collection. You will need to talk to us to arrange a suitable time and date for the collection of your order.

 

PRODUCT CARE

Please take note of the care instructions to ensure the longevity of your Blush Hive products.
We encourage you to follow all product care guidelines listed here, in the product description, or that accompany your product, and to take all reasonable precautions to ensure the long-life and quality of your items. Please contact us if you have any questions.
Glassware – Hand wash ONLY. Do NOT dishwasher or oven safe.
Drink Tumblers – Hand wash ONLY.
Clothing – Hand wash ONLY. Do NOT tumble dry.

 

REFUNDS

If you’re not happy with your purchase, we’re more than happy to help you. You have 7 days to request a return on your order from the date you received it.
To be eligible for a return, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it. Personalised items are not able to be refunded due to change of mind. For more information, please message us.

 

PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

​

 

bottom of page